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Introduction

Welcome to TheGear Consulting. By accessing and using our website, you agree to comply with these terms and conditions. If you disagree with any part of these terms, please refrain from using our site.

Who we are

TheGear Consulting is a thesis and dissertation consultancy research firm that provides dissertation consulting services to clients. Customers can order research on essays, research on dissertations, dissertation chapters, and other dissertation or thesis related services. The essays, dissertations, and other related services (defined as Product here and after) are prepared by our consultants. Our service ensures Product delivery to the Customer on condition the Order is fully paid and all required information for Order completion is provided.

Note: By using this Website, placing an Order or through other means or checking the Terms and Conditions box, the Customer agrees to the Terms and Conditions given on this page. If the Customer does not agree to them, the Customer should not use the site or access the services from it. No guarantees are given to the Customer if Customer violates Terms and Conditions given on this page.

Important notions:

‘Agreement’ refers to these Terms and Conditions.

‘Firm’, ‘Service’, ‘We’ mean the entity that provides independent dissertation consultancy research services to Customers according to the defined terms laid out in this Agreement.

‘Customer’ is the person who places an Order with the Firm to obtain the Product according to his or her requirements and governed by the defined Terms and Conditions laid out in this Agreement.

‘Order’ is an electronic request of a paid service from the Customer for a particular Product and/or service.

‘Order Status’ defines Order progress on a particular stage.

‘Product’ is a document in an electronic format that is the final result of Order completion.

‘Product Revision’ is an edited version of the original Product initialized by Customer.

‘Support Team or Support’ is the part of the Firm’s organizational structure who assist and coordinate the Order fulfilment.

‘Quality Assurance Department’ is the part of the Firm’s organizational structure with the responsibility to guard and evaluate the quality of Products and services provided.

‘Messaging System’ is an interactive feature that enables communication between the Customer and the Firm.

‘Verification Process’ is a procedure required from Customer in order to confirm his/her billing identity to prevent fraud when completing a payment.

Intellectual Property Rights

  • All content on this website (text, images, logos, etc.) is protected by intellectual property laws.
  • You may not reproduce, distribute, or modify any content without our explicit consent.

Limitation of Liability

  • We strive for accuracy, but we do not guarantee the completeness or reliability of information on our site.
  • We are not liable for any direct, indirect, or consequential damages arising from your use of our website.

Dispute Resolution

  • Any disputes will be resolved through arbitration or as otherwise agreed upon.
  • The governing law is [Applicable Jurisdiction].

Privacy Policy

  • Our privacy policy outlines how we collect, use, and protect your personal information. Please review it here.

Acceptable Use

  • Users must not engage in harmful behavior, spam, or violate any applicable laws.
  • We reserve the right to terminate access for violators.

Changes to Terms

  • We may update these terms periodically. Check back for any changes.

Contact Information

If you have any questions or concerns, please contact us at [email protected].

Terms Applying to Our Services 

1. Nature of Product and Terms of Usage

1.1. The Firm offers a dissertation consultancy services completed by outsourcing freelance specialists. The Firm delivers the product as per client instructions, and the Customer uses the products at his/her own risk. Everything provided by the Firm is intended for Customer purposes only. The Firm is also not responsible for failure of the Customer to use this product appropriately or any improper usage of the research contained therein.

2. Order Process

2.1. Placing an Order. When placing an Order, the Customer should provide a valid email address and a correct phone number where the Customer can be reached (preferably both – email and phone number). There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. The Firm shall not be responsible for Order delay or other quality issues on the Order if they cannot be resolved due to the incorrect contact data given by the Client. Or due to delay occasioned by client non-action or delay to provide necessary feedback to complete an Order on the part of the Customer.

2.2. Instructions. Because the Firm works based on Customer’s instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, the Customer should provide the necessary instructions as soon as possible upon request. The Customer is advised that once the Order is completed any revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered “editing”. This is an additional service and the Firm will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Dissertation Consultant is assigned to the Customer’s Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.

2.3. Sources. Our Thesis and Dissertation Consultant uses scholarly sources available for the completion of the requested assignment – books, peer-reviewed articles, journals, newspapers, interviews, online publications etc., unless the Customer specifies particular sources to be used or others to be ignored. If the Customer needs specific sources that are crucial for the completion of the Order, the Firm expects the Customer to provide them within the required time schedule listed below.

  • 48 hours – 10 days deadline: Instructions and all sources must be received within the first 8 hours.
  • 12 hours – 24 hours deadline: Instructions and all sources must be received within the first 1 hour.
  • 12 hours – or less deadline: Instructions and all sources must be received within the first 20 minutes.

2.4. Matching of the Order and Deliverables. It is the Customer’s sole responsibility to issue the correct instructions that align with the project at the time of making the Order. If the Customer notices errors after placing an Order, then the Customer must contact the Firm immediately for assistance. Failure to which the Dissertation Consultant will complete the Order in accordance to the instructions received at the moment the Project is assigned.

2.5. Checking and Responding to Project Related Messages. The Firm uses easy and convenient ways to communicate. The Customer should regularly check messages for any updates from the Firm. The Customer should also promptly address any questions, concerns or give additional instructions using the messaging channels in place. You are free to use the channel that works best for you for communication purpose.

2.6. Incorrect Order Placement. The Firm reserves the right not to process or to resubmit the Customer’s Order in the event that the details indicated are inconsistent to or do not match the Order’s original description. Failure to provide the correct description or choosing the wrong Product, deadline extension requests or Writer level upgrade may require additional payments. See 3.1. for more detailed information.

2.7. Tracking Order Progress. The Customer is highly encouraged to stay in touch with the Support Team and to monitor Order Progress through the available channels. Possible statuses of the Order are:

  • Awaiting payment – The Order is registered within the Firm and the Customer should proceed with the first payment for the Firm to start working on it.
  • Research has started – Client has shared all necessary materials and Order is successfully paid. The Consultants are preparing the needed materials for the project commencement.
  • Work in progress – the Dissertation Consultant is working on your Order.
  • Completed – The Product is ready for Customer’s review. The Customer is welcome to download it and review.
  • Returned for revision – Client has shared the revisions and the Consultant is revising the Product according to the Customer’s instructions.
  • Hold – The Order is put on hold by the Firm and the Dissertation Consultant has temporarily stopped working on it. The Customer is advised on this status and is advised to work with the Support Team to resolve it.
  • Canceled – The order is canceled.

2.8. The client can request a draft from the Dissertation Consultant; however, the Firm does not guarantee a draft if the Order is urgent. An urgent Order is one within 3-48 hours deadline.

2.9. Preferred Writer. When placing an Order, the Customer can indicate the qualifications and skills of a preferred Dissertation Consultant to be assigned to an Order. The Firm will endeavor to allocate the Project to the most ideal Consultant.  In addition, the Firm strives to allocate projects based on Consultant’s project-delivery history, experience, quality and docket to minimize issues that might jeopardize Order completion. For repeat Clients who may know our Dissertation Consultants and prefer their project to be handled by a specific one, the Firm will inform the Customer about its decision to decline a preferred-consultant-request and provide supporting reasons. If the Customer insists on a chosen Consultant, the Firm will not be responsible for failure of the Preferred Consultant to deliver high quality Product in a timely manner.

3. Prices and Payment

3.1. The Firm cannot begin working on the Customer’s Order until the Customer has paid for the entire amount of the Product(s) and/or service(s) or any other amount as agreed between the Firm and the Customer. In case the Customer is notified the additional payment is needed to be issued on the Order, the Customer has to process it as soon as possible. The delay of additional payment completion may lead to delay in Order completion. The Customer cannot be compensated for such a delay if the Customer does not issue the additional payment immediately after he/she has been notified on the issue.

3.2. Prices are as specified on the quote issued by the Firm; however, the Firm reserves the right to adjust prices in its sole discretion, the increase or imposition of any tax, duty or other levy and any variation in exchange rates or other errors. Prices for the Products are exclusive of taxes, international fees that shall be paid by Customer.

3.3. The Firm is not responsible for any fraudulent activity. The customer is responsible for Unauthorized transactions made through the website or any other means, including but not limited to Customer’s account credentials safety, credit card, or debit card security.

3.4 Depending on your Order type, urgency, and quality level your payments can be made in parts after the achievement of defined milestones.

3.5. Discounts. The Firm quotes the best price for each Product. However, the Firm can provide discounts which shall be clearly stated in the quote.

4. Delivery/Downloading Policy

4.1. The deadline dates Customer choses when placing the Order, whichever way they are communicated, during Order confirmation, or elsewhere are estimates and the Firm will  make every effort to ensure the Product will be delivered by an agreed date. Firm reserves the right to deliver the Product with a delay if Customer was notified on it and raises no objection to it. In this case no refund or other compensation is provided to Customer. Should the client have any objection it must be communicated to Support in writing through the ordinary communication channels used by the Firm and the Customer..

4.2. In case the Product was received by the Customer and the Customer requested Revision after the initial deadline, no refund is issued to the Customer. The deadline estimates are set to initial Product delivery only. The free revision is executed without compensation for deadline estimates change.

4.3. In case of timely delivery of the Product, the Firm will not be responsible for failure of the Customer to download and review the Product. The Customer will still be billed for the service rendered and no refund is guaranteed at this juncture in order to pay the Consultant for the work done.

5. Verification Process

5.1. Protecting the billing information of the Customers and eliminating fraud is a priority that the Firm takes seriously. The Firm is obliged by authorities, along with merchant providers and banks, to protect the credit card holders who purchase from it. Accordingly, due to the nature of the Firm’s business, type of Product and the fact that it is delivered by electronic means, no handwritten signature is required as proof of delivery. The Customer must pass all payment verification requirements by payment platform providers on each of the Customer’s payment.

5.2. The Firm reserves the right to request the Customer to provide a print-screen of our charge in the Customer’s online banking; other charges can be hidden. Everything provided by the Customer in order to pass the Verification process is never shared with any third parties. The copies that are requested are not used for any other purpose but only to verify the Customer’s identity. For the Customer’s security, the Firm does not store files and documents that are sent for Verification. These are immediately trashed once Verification is completed. The Firm reserves the right to forward the Customer’s card details to another payment service provider if the card was not authorized at the first attempt without notifying the Customer.

5.3. When requested to verify the Customer’s billing information, it is the Customer’s sole responsibility to comply immediately to ensure that the billing information meets the Firm’s anti-fraud policies and procedures. In case the Order cannot be completed in a timely manner due to a delay in Verification, the Customer is required to set a new deadline after successful payment Verification.

5.4. Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The Firm works closely with the authorities to fight cybercrime and report all fraudulent Orders for prosecution.

6. Termination

6.1. The Firm reserves the right to cancel any paid Order at its determination or decision in case there is a lack of cooperation/communication from the Customer’s side that affects Order completion or a suspicion by the Firm that the Customer is engaged in fraudulent activity. The Firm does not guarantee reimbursement in the circumstances described above. The Firm shall have sole discretion to take the necessary action it thinks is right based on the particular circumstances of each case.

7. Revision policy

7.1. The Free Revision policy until approval is a courtesy service that the Firm provides to ensure the Customer’s total satisfaction with the completed Order. To receive free revision, the Firm requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product and within a period of thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. If the Customer has missed the policy deadline, the Customer may choose to have the Order revised but for additional payment, or the Customer may place a new one for editing.

7.2. The Quality Assurance Department of the Firm reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial order details, unreasonable changes to the assignment, taking advantage of our services and obvious abuse of revision option.

7.3. If a revision request violates the original instructions or has significant deviations from the original instructions, the Support Team or the Project Manager in-charge has the right to decline it. If a request falls within the mentioned guidelines, the Firm will happily revise the Customer’s Order to meet the initial requirements at no additional charge.

8. Plagiarism and AI Policy.

8.1. The Client can add Plagiarism and AI Report service to the Order for additional price. If ordered, the Firm is to provide a copy of the plagiarism and AI report for the Product delivered. The Firm is not obliged to provide a copy of the plagiarism and AI report for each Product Revision if such takes place.

8.2. The Firm will ensure the Product is plagiarism and AI-text free or adheres to plagiarism and AI requirements provided by the Client or their Institution. The Firm follows best quality control practices to guarantee the highest quality of work and the product.

9. Satisfaction Guarantee

9.1. The Product ordered is aimed to meet the Client’s initial instructions.

9.2. The Firm will do its utmost best to ensure the submitted products such as editing, proofreading, formatting services are plagiarism free and are human generated. The client is responsible for plagiarism and AI text in materials that are not written or made by the Firm and must disclose levels of plagiarism and AI levels in materials prior to work commencing. In the absence of a plagiarism and an AI report at the start of a project, the Firm will scan materials submitted and share the report with the Customer. The Firm reserves the right to decline Client work if the Firm and the Client cannot agree on how to resolve plagiarism and AI generated content at the onset of a project. All Products completed by the Firm will be scanned or reviewed for possible incidences of plagiarism and AI before submission to the Customer.

9.3. All refunds and project cancellations requests should be communicated and expressed in writing to the official emails or channels of communication of the Firm. In the unlikely event that the Customer is not satisfied with the Product or receives the Product after the specified deadline, the Customer may request a free revision of the Order. It is the sole discretion of the Firm to approve or disapprove any request on a case to case basis.

9.4. Full refund may be given to the Customer at any time prior to the Firm accepting the order and assigning work to a Consultant. In case Customer placed the Order by mistake or duplicate or realized that the Firm should not complete the Order for any other reason, the Customer should notify the Support Team on the cancellation or refund request as soon as possible. The Customer will not get a full refund for the Order after the Consultant is assigned to the Order, unless a mutual agreement is reached between the Client and the Firm.

9.5. In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund within seventy-two (72) hours after Order completion. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Firm can also ask for additional materials or evidence to support the request. The Firm reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.

9.6. In case a full refund is issued or Order becomes unpaid in circumstances where the service rendered has already been delivered, the Firm retains full ownership for the Product completed and reserves the right to it. The Customer is then not eligible to use the Product for whatever purpose. A refund is considered where;

  • the Customer cancels the Order that is in “Work in progress” status – a refund of up to 60% depending on the time and urgency;

  • the Customer cancels the Order that is in “Hold” status – up to 60% refunds is possible if the
    Consultant has not finished the paper and depending on the amount of completed
    work;

  • the Customer edits Order details that lead to payment decrease prior to Order completion – refund option up to 50% depending on the amendments;

  • the Order is late, but the Customer agrees to extend the deadline, the price will be recalculated according to the nearest deadline option. The actual difference in price (up to20%) from the order total will be refunded to the Customer or placed on Customer’s credit account;

  • the Order is late, but the Customer has downloaded the Order and requested refund on lateness only after paper has been downloaded. The difference in price will be given as credit to the Customer on his/her request but no more than 20% of the purchase price.

 No refund can be issued to the Customer if:

  • the Customer cancels the order that is Completed unless there’s clear evidence the Firm’s Consultants did not deliver the product as per Customer specifications;
  • the Customer did not request for refund within seventy-two (72) hours after Order completion since it is to be assumed that the Customer is satisfied with the Product;
  • the Customer is dissatisfied with Order quality but did not provide a detailed list of violations. The quality complaint is considered as invalid without reasonable and detailed proof, and should the Customer fail to provide such proof, the Firm cannot investigate Customer’s complaint;
  • the Order is late because the Customer did not provide the information required or materials on time or Support Team could not reach the Customer via the contacts provided, then the Customer cannot claim a refund based on lateness.

9.8. Expired credit refunds accepted by the Customer as compensation for any occurred inconveniences are non-refundable. If unused in 365 calendar days from the day of accrual, Refund Credits issued will be debited from the Customer’s respective account and no longer be available for use.

9.9. Short Message Service (SMS), Website Chat Alerts or WhatsApp Exchanges on official Firm channels allow Customers to receive alerts on their mobile phones or other platforms in the form of an SMS text message. By placing an Order on any of these platforms, the Customer agrees to receive mobile phone alerts and updates from the Firm. The Firm will not be responsible for any additional charges for the Firm SMS Alerts that may be charged against the Customer by the respective service providers.

10. Promotional Materials

10.1. The Firm reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that the Firm may deem useful for the Customers.

10.2. The Customer consents to receive emails and other forms of electronic communications, including but not limited to push notifications, SMS from the Firm or any other third party which the Firm may allow.

10.3. The Customer expressly waives any cause of action against the Firm for receiving the emails and other forms of electronic communications from the Firm for advertising and promotional or informative purposes.

11. Waiver of Breach

11.1. No waiver by the Firm of any breach of this Agreement by the Customer shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.

11.2. The failure of the Firm to insist on strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Firm may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach or default in any terms and conditions.

12. Amendments

12.1. The Firm reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Firm. It shall be the obligation of the Customer to review this Agreement for changes from time to time since any changes are reflected in this section of the website.

13. Entire Agreement

13.1. This Agreement contains the entire stipulations between the Customer and the Firm, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing, signed by the parties and indorsed on this Agreement. This Agreement and revisions thereon shall supersede all previous communications, representations, or agreements, either verbal or written, between the Customer and the Firm.

14. Severability

14.1. It is understood and agreed by the Customer that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.

15. Law Governing

115.1. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Firm holds its principal place of business, both as to interpretation and performance or in any other place at the determination of the Firm.

16. Place of Suit

16.1. Any action or other judicial proceedings for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Firm holds its principal place of business or in any other place at the determination of the Firm.

17. Other Jurisdictions.

17.1. We make no representations that the Services or the web platform are appropriate or available for use in all locations. Those who access or use the Services or the web platform from jurisdictions prohibiting such use, do so at their own volition and are responsible for compliance with local law.

18. Personal data

Definitions of legal bases for the processing of Personal Data

Consent – your clear agreement to the processing of your data for a specific purpose.

Contract – the reason why the processing is necessary is based on a contract you have with us or because our representative has asked you to take specific steps before entering into that contract.

Legitimate Interests – the reason why processing your data is necessary which is based on the legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

  • gaining insights from your behavior on the Website;
  • delivering, developing and improving the Website;
  • enabling the Website to enhance, customize or modify the Website and services;
  • determining whether marketing campaigns are effective;
  • enhancing data security.